All requests for returns must be made by contacting our Customer Care Center at: 0800 689 9908. Delivery is important
As a web store, we know that how our customers receive their products is very important – it’s a key part of the buying experience. That is why at Mobiles.co.uk we have chosen a reliable and quick service in DHL. All orders placed before 4pm will usually be despatched the following working day meaning you get your phone quicker! DHL use flexible couriers and have expanded their delivery window to 9pm meaning the chance of a successful delivery is even higher. We understand you may have a preference when it comes to which delivery service you use. DHL will be selected as the default provider but you can simply change to Royal Mail in the cart if you prefer. DHL You can track the status of your delivery using your DHL tracking number supplied in the Despatch Notification email we sent you. This number usually begins with JD followed by 16 digits. 1) Go to the DHL website 2) Click on By Ident Code under Domestic Express. 3) Enter your DHL tracking number in the From Ident Code box and click Submit. 4) The current status of your order will appear on screen. Click on the red arrow (next to your tracking number) to see all previous status information. Royal Mal 1) Go to the Royal Mail website 2) Enter your tracking number in the Track & Trace box. This number will contain 13 digits and end in GB and would have been supplied in the Despatch Notification email we sent you. What do I do if I miss the delivery? Due to the value of the goods being sent, a signature will be required to accept delivery. In the event that you are out when the delivery driver calls, don't worry, you can simply re-arrange delivery or collect your new phone from your local depot: DHL If you miss delivery a card will be left by the courier with contact details for arranging a 2nd attempt at a more suitable time. If no contact is made then the courier will attempt to deliver again the next working day. DHL will try to deliver 3 times before storing the item at your local DHL Service Centre where it will remain for a maximum of 7 days before being returned to our warehouse. Royal Mail if you miss delivery Royal Mail will leave a 'sorry, you were out' card which you can use to re-arrange delivery or visit your local sorting office and collect yourself. 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Your order number, reason for return, contact name and phone number, and whether you want refund or replacement, must be filled out completely. Your RETURN request will be attended to promptly and our RETURN staff will contact you by phone or e-mail. If you do not hear from us in 48 hours ( excluding weekends and holidays ) please e-mail Customer Support at returns@Applenew.com
Returns Acceptance Policy (Please Read Before Requesting RETURN)
· A return authorization must be requested within 14 days of the invoice date.
· Along with your RETURN, you will be issued a FREE pre-paid postage label for sending back your purchases ONLY for the following reasons:
-24ct shipping error.
-Defective on Arrival.
· A 0% Restocking Fee will be charged on all other returns.
· Return freight must be arranged by you for all other returns too.
· Returned products must be in their original unopened packaging.
· If you choose the Refund option, a credit will be effected to your credit card on receipt of the returned product.
· Special order items, customized items (Complete Gold iPhone) and discontinued items are not returnable.
· Irrespective of the address on the carton, all defective material must be returned to AppleNew.com at:
Company Gold LTD , 166 - 177 High Holbron, London, WC1V 7AA, United Kingdom.
Please feel free to contact us to discuss returns.
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